We feel it is important that patients know how to make themselves heard if they are unhappy with their experience of using the service.
In the first instance, we would always encourage patients to have a conversation with the Patient Assistant team or Office Manager to discuss any concerns. We may be able to resolve your issue once we know what has happened.
Please contact either the Office Manager, Business Manager or Primary Care Lead to raise a concern and let us try to resolve it for you. If at that point, you are still not satisfied with the outcome, please see below:
Informal Complaint
Email: FAO Office Manager cmicb-cheshire.willastonsurgery@nhs.net or call 0151 327 4593 to arrange a time to talk.
However, if a patient feels strongly that their concern should be dealt with formally, as a part of Cheshire and Wirral Partnership NHS Foundation Trust, our complaints are handled centrally and the process for recording a complaint is on CWP's website.