Disabled Access

There is suitable access for disabled patients plus a fully equipped disabled toilet. Whilst our Treatment Room is on the first floor, with prior notice, arrangements can be made for disabled patients to be seen on the ground floor by a member of the nursing team.

If you require a downstairs surgery please inform the reception team at the time of appointment booking.

Confidentiality

All Doctors, Nurses and staff at the Practice are bound by strict rules of confidentiality. Your medical records are accessed by Practice personnel to record and retrieve relevant information in relation to your healthcare.

Freedom of Information

Patients have a right to see letters being sent out on their behalf from the Practice. You can request a copy via the Practice Manager. Under the Data Protection Act 1998 you have a right to request to view your medical records for which a charge would be made. For further information, click on the link below:

http://www.cwp.nhs.uk/resources/freedom-of-information/

or contact the Head of Information Governance on 01244 397384

Unacceptable Behaviour

We adopt a ZERO TOLERANCE approach to any form of verbal or physical abuse to any member of our staff or general public whilst on our premises. Where Practice staff consider it appropriate, the Police may be called and / or the patient removed from our medical list.