Willaston Surgery

Neston Road, Willaston, CH64 2TN

Telephone: 0151 327 4593

Fax: 0151 327 8618

wcccg.willastonsurgery@nhs.net

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PPG

Please see minutes from the PPG Meeting in November 2017

The last PPG Meeting was held on Tuesday 31st July at 7pm, please see minutesPPG Minutes July 18

If you have anything you would like to raise with our PPG Lead Mr John Woodrow please email him at johnwoodrow@btinternet.com or telephone (0151) 327 3260

CWP PPG minutes nov 17

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Update your Details

PLEASE DO NOT USE THIS FORM FOR GENERAL ENQUIRIES OR PRESCRIPTION REQUESTS, THIS FORM IS ONLY TO BE USED TO UPDATE YOUR CONTACT DETAILS WITH THE SURGERY
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Patient Participation Group

Patient Participation Group

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Telephone (home)
Telephone (mobile)
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Annual Practice Survey

Annual Practice Survey

1 Past Experience
2 About the Practice
3 The Clinicians
4

In the past 6 months, how easy have you found the following:*
Very easy Fairly easy Not very easy Very difficult N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the surgery was open?*
Yes No Cant remember
If you weren't able to be seen during the next 2 weekdays, why was that?
There weren't any appointments
Times offered didn't suit
Appointment was with a Dr who I didn't want to see
Only a nurse was free but I wanted to see a Dr
Other
Please let us know the reason:*

How clean do you find the GP Surgery?*
Very clean Fairly clean Not very clean Not at all clean
How helpful do you find the receptionists?*
Very Fairly Not very Not at all
How long after your appointment time do you normally wait to be seen (excluding drop-in clinics)?*
I am normally seen on time 0-15 minutes 15-30 minutes More than 30 minutes Cant remember
How satisfied are you with the opening hours at the surgery?*
Very Fairly Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied

How easy is it for you to get an appointment with a GP?*
Very easy Fairly easy Not very easy Not at all easy Don't know
The last time you saw a GP, how good was the GP at each of the following:*
Very good Good Average Poor Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously
How easy is it for you to get an appointment with a Nurse?*
Very easy Fairly easy Not very easy Not at all easy Don't know
The last time you saw a Nurse, how good was the Nurse at each of the following:*
Very good Good Average Poor Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

Name*
Date of Birth*
Address*
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Friends & Family Test

Friends & Family Test

We would like you to think about your recent experiences of our service.
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*
Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely Unlikely
Don't know
Do you think the practice has improved in the last 12 months?
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Opening Times

Monday
8.00am - 6.30pm

Tuesday
8.00am - 6.30pm

Wednesday
8.00am - 6.30pm

Thursday
8.00am - 6.30pm

Friday
8.00am - 6.30pm

Saturday
Open from 9.00am to 12.00pm. All other times “Out-of-Hours Service” applies

Sunday
Open from 9.00am to 12.00pm. All other times “Out-of-Hours Service” applies

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	Very easy	Fairly easy	Not very easy	Very difficult	N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone

	Very good	Good	Average	Poor	Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously