Important - PATCHS has now gone live for Willaston Surgery, please follow the link to register and this can be used to contact the surgery with requests:

Willaston Surgery

Neston Road, Willaston, CH64 2TN

Telephone: 0151 327 4593

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Online Access

Willaston Surgery offers our patients access to online appointment booking, online ordering of repeat prescriptions and online access to summary information from their records (including medications, allergies and adverse reaction in the first instance). There are additonal services being added to this and will go live on the 31st March 2016, these include Lab results,Immunisations, Problems and Consultations. Please note we will require at least 48hours notice from when you request increased access to it being enabled. All requests will go through a screening process by your GP and it is at their discretion if the access is granted. GP’s may feel it is not in the patients best interest to have access to such information as it could have an impact on current physical/mental health. There are also other factors to be considered and your GP can discuss this with you if need be. Following the covid-19 pandemic we highly recommend as many patients as possible have access to the online system, if you would like to be set up for basic access to book appointments and order prescriptions, please email and reception will action this for you.

Online access to your summary information

By accessing online medical services, you can have access to summary information from your records, including medications, allergies and adverse reactions). Again, this will extend to further information being made available to patients from 31st March 2016.

Online Appointments 

By accessing online booking of appointments, you can book appointments directly into our appointments system. There are a number of appointments available on each clinic.  This will avoid having to wait on the phone or come into the surgery.

Online Repeat Prescriptions 

Do you require a repeat prescription?  If the answer is yes, the Willaston Surgery offers online requests for repeat prescriptions. In order to use the service you first need to be issued with a username and password.

How do I get access?

In order to use the service you first need to be issued with a username and password. You can request this by calling into the surgery or email us at From the 31st March 2016 you will be required to produce two forms of ID for the full access, one photographic and one proof of address, this is due to the increased access being offered.

Update Your Details

It is important that we have up-to-date contact details for you – in case we need to get in touch. If your details change please inform the practice. Alternatively if you have signed up for our online appointments or repeat prescriptions service you can update your contact details online also.

Where do I go for further information?

Should you have any questions about registering for online medical services at the Willaston Surgery, please contact the Surgery on 0151 327 4593.

From April 2015:  Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service

This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from March 2015.

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.

Things to consider before registering for Patient Access:

Before you apply for online access to your record, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history
There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

Opening Times

  • Monday
    08:00 to 18:30
  • Tuesday
    08:00 to 18:30
  • Wednesday
    08:00 to 18:30
  • Thursday
    08:00 to 18:30
  • Friday
    08:00 to 18:30
  • Saturday
    All other times “Out-of-Hours Service” applies
  • Sunday
    All other times “Out-of-Hours Service” applies
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