Important - We are still having issues with Patient Access and being able to fully access your records. We apologise for the delay in rectifying this but it is a National problem that is being looked into by higher management. As soon as we have any update, we will let patients know via our website. Many thanks for your patience. Ellie, Office Manager
Neston Road, Willaston, CH64 2TN
Telephone: 0151 327 4593
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Willaston Surgery PPG Meeting 27.02.2023 – Minutes Wirral Carers E-Newsletter March 2023 HRT Prepayment Certificate Wirral Carers Newsletter January 2023 Pharmacies Open over the Christmas Break 2022 Carers Newsletter – Wirral – December 2022 Carers Newsletter November 2022 WIRED eNewsletter October 2022 Patient Participation Group Meeting 17.10.2022 Blood Test Appointments at the Countess of Chester Hospital
Completion of a registration form is required. Patients are no longer able to register with an individual Doctor but are registered with the Practice. However, patients will be able to express a preference to see the Doctor of their choice. However, you should be aware that:
The Practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition.
Registering as a new patient
Upon registering with Willaston Surgery as a new patient you will automatically be allocated a named doctor. This is for recording purposes only as all patients can request to see any doctor within the surgery. If you have provided a mobile number you authorise the surgery to contact you via SMS text message. If you have provided an email address you consent for the surgery to send you occasional emails with information regarding the practice or appointments. To register you will be required to produce 2 forms of ID ie Bank statement and photo driving license with your current address on it. One form of ID must be photographic and the other proof of address. Once you have handed in your completed forms and shown your ID, we will contact you by letter within 2 weeks to advise if your registration has been successful and invite you for a New Patient health check with our practice nurse. We will also give you forms at point of registration to register for online access which will allow you to order your prescriptions online, view consultations, documents etc. We really recommend patient access as it gives you more control as the patient.
We welcome patients from within the practice area, which covers (see postcodes below):
All areas in CH64
THORNTON HOUGH & RABY
We do not accept patients to our list from outside these areas and if you move out of our area you will be asked to register with a practice closer to your address within 2 weeks, after which time you will be removed from our patient list. NHS England have given practices the freedom to register out of area patients and patients who work in the local area but do not reside there. However, this is at every practices discretion and unfortunately it is Willaston Surgery’s policy to stay within the listed boundaries, therefore we will NOT be registering anyone out of area. If you have any enquiries please contact NHS England to discuss further.
Anyone currently registered with the practice will continue to receive a full service in the mean time.