Willaston Surgery

Willaston Surgery

Neston Road, Willaston, CH64 2TN


Telephone: 0151 327 4593

Fax: 0151 327 8618


Complaints & Comments

Willaston Surgery is responsible for providing high quality community services to the local population. The staff who look after your health will do whatever they can to make sure you are treated properly and promptly.

We feel it is important that patients know how to make themselves heard if they are unhappy with something. In the first instance we would always encourage patients to have a conversation with the reception team or office manager if they are not happy with something. It may be that the issue can be resolved that way and leave the patient with a satisfactory outcome.

However, if a patient feels strongly that their concern should be dealt with formally, as a part of Cheshire and Wirral Partnership NHS Foundation Trust, our complaints are handled centrally and the process for recording a complaint with our organisation can be found here.

How can I get help with making my complaint?

If you need help to make your complaint you can also contact the Independent Complaints Advocacy Service (ICAS). The contact details for ICAS are as follows:

Tel: (0300 456 8350)

They will provide you with free support and advice.

What if I am still unhappy?

If you are unhappy with the response to your formal complaint you can consider taking your complaint to an Independent Review. You can do this after all attempts for a local resolution have been exhausted. You should do this within 12 months of the date of the letter telling you about the
outcome of your complaint. You have the right to ask the Ombudsman to review your case. The Ombudsman promotes improvements in healthcare by assessing the performance of NHS organisations.

The Ombudsman’s contact details are:
The Ombudsman
The Health Service Ombudsman for England
Millbank Tower
London SW1P 4QP
Tel: (0845 015 4033)

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Patient Participation Group

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Opening Times

  • Monday
    8.00am - 6.30pm
  • Tuesday
    8.00am - 6.30pm
  • Wednesday
    8.00am - 6.30pm
  • Thursday
    8.00am - 6.30pm
  • Friday
    8.00am - 6.30pm
  • Saturday
    Open from 9.00am to 12.00pm. All other times “Out-of-Hours Service” applies
  • Sunday
    Open from 9.00am to 12.00pm. All other times “Out-of-Hours Service” applies