Important - We are still having issues with Patient Access and being able to fully access your records. We apologise for the delay in rectifying this but it is a National problem that is being looked into by higher management. As soon as we have any update, we will let patients know via our website. Many thanks for your patience. Ellie, Office Manager

Willaston Surgery

Neston Road, Willaston, CH64 2TN

Telephone: 0151 327 4593

cmicb-cheshire.willastonsurgery@nhs.net

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Latest News:

Willaston Surgery PPG Meeting 27.02.2023 – Minutes Wirral Carers E-Newsletter March 2023 HRT Prepayment Certificate Wirral Carers Newsletter January 2023 Pharmacies Open over the Christmas Break 2022 Carers Newsletter – Wirral – December 2022 Carers Newsletter November 2022 WIRED eNewsletter October 2022 Patient Participation Group Meeting 17.10.2022 Blood Test Appointments at the Countess of Chester Hospital

Complaints & Comments

Please contact either Ellie the Office Manager or Kate the Practice Manager to raise a concern and let us try to resolve it for you. If at that point, you are still not satisfied with the outcome, please see below:

Informal Complaint

Email: FAO Ellie Malam Office Manager cmicb-cheshire.willastonsurgery@nhs.net

or call 0151 327 4593

Formal Complaint

Email: Cwp.complaints@nhs.net

Phone: 01244 393 145 or 01244 393 163

In writing:

Freepost RRBA UEGB AZJA

Complaints Team,

Trust Headquarters

Redesmere

Countess of Chester Health Park

Liverpool Road

Chester

CH2 1BQ

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Care Hub

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Opening Times

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
    All other times “Out-of-Hours Service” applies
  • Sunday
    CLOSED
    All other times “Out-of-Hours Service” applies

Useful Links

NHS 111
NHS Choices
Patient UK
Care HUb
NHS A-Z Conditions
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Live Well
SurgeryWeb

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